SHANGHAI Pudong International Airport was rated one of the world`s top airports by passengers last year. A customer satisfaction survey by the Airport Council International ranked Pudong fifth among 154 global airports, up from 19th in 2009 and 63rd in 2007 when it joined the ACI.
The survey, the global airport customer service benchmark and the key performance indicator of airports` service, found customers were impressed by the waiting areas and toilet facilities at Pudong. Of 33 service-related categories that customers commented on, Pudong was ranked among the top 10 in 11 of them last year. The airport will continue to improve other categories, including security checks and entry and exit handling speed.
Pudong airport was already one of the busiest airports in the world. It handled more than 40 million passengers last year, nearly 30 percent more than 2009, one of the fastest growing airports in the Aisan-Pacific region. A third terminal may be built at Pudong airport to handle growing number of travelers. And a fourth runway is on the way and due to be completed by around 2013.
The survey, the global airport customer service benchmark and the key performance indicator of airports` service, found customers were impressed by the waiting areas and toilet facilities at Pudong. Of 33 service-related categories that customers commented on, Pudong was ranked among the top 10 in 11 of them last year. The airport will continue to improve other categories, including security checks and entry and exit handling speed.
Pudong airport was already one of the busiest airports in the world. It handled more than 40 million passengers last year, nearly 30 percent more than 2009, one of the fastest growing airports in the Aisan-Pacific region. A third terminal may be built at Pudong airport to handle growing number of travelers. And a fourth runway is on the way and due to be completed by around 2013.