Spanish retail giant ZARA said their garments sold in Beijing are in compliance with all Health and Safety requirements in China, replying to the Beijing Consumer Association (BCA)'s claim of its products failing a quality test.
Two ZARA down jackets and one pair of ZARA casual pants were determined to be sub-quality products in three comparative tests conducted by a quality inspection institution authorized by the BCA.
A spokesperson for ZARA surnamed Cao told Xinhua on Monday that most ZARA products met the highest standard of the test except for two categories of clothing, but that those products are still of high enough quality for sale in China.
Cao admitted that they failed to correctly label some of their products, but promised that they will correct this problem and avoid it in the future.
Cao also stated that not all of the garments selected for the test are made in China. The allegedly low-quality pants are made in Morocco, according to Cao.
The Beijing Consumers' Association has publicly criticized the ZARA Commercial (Beijing) Company for ignoring consumers' rights on April 21. It also stated that if ZARA does not respond or comment to the allegations, the association will submit a letter to ZARA's headquarters in Spain to urge it to increase the quality of their products and respect Chinese customers' legal rights.
