Quality: The Cornerstone Builds up Tasly Legend

In Tasly TCM Garden, the journalist saw with his own eyes that the medicines were operated under a industrial chain which meets the international advanced standard. Take Compound Danshen Dripping Pill, the Group s most successful product as an example; the pills are strictly controlled from material plantation, extraction, separation, and enzymatic disintegration to preparation.

While in the production, many controlling steps are conducted to guarantee the quality: heavy metal and pesticide residues are removed, multi active components are used in preparation, besides, fingerprint chromatography, chromatogram quality and quantity control, and on-line data collection, these modern hi-techs are of great help in standardizing the medicine production.

Medicine is a special commodity on market. Its quality is closely related to the health of everyone. Due to management of the whole industrial chain covering plantation, extraction and preparation, TCM quality control is no easy task. Tasly had set up a great example in combining traditional Chinese medicine theory with modern producing techniques.

Dripping pills are typical representation of modern TCM. Due to the tiny size, light weight and numerous ingredients, production techniques are delicate and hard to fulfill. Tasly adopted the fourth automatic digital production line and package line, both of which are exclusively developed by the Group itself.

Around clock monitoring by computers totally replaced manufacturing operation. The quality-controlling department supervised the production process by means of multi-fingerprint chromatographic technique. Each year, more than 10 billion Compound Danshen Dripping Pills came out and were given to help those in need.

It is reported that Tasly took Project Management as its core and encouraged the employees to join in TPM proposal activity. Among 436 proposal handed in, 137 of them referred to quality improvement. All the reasonable advices were gradually adopted to better the medicine quality.

In addition to employees participation, Tasly also focused its attention on consumers. For 5consecutive years, Health Star activity attracted over 7,000 consumers to Tasly TCM Garden and communicated with the experts. Their suggestions benefits a lot, for example, the idea of number counting device in each package was not only creative, but also very practical for convenient usage. For the device, Tasly invested 3.6 million RMB more each year. Through investigation, Tasly invested 5 million to add sugar-coat to the pills, which would make the quality more stable.

800 free hotline was another channel to provide service to the customers. It is said that 20,000 phone calls were dialed out each month, and tens of thousands of leters were send out to ask for suggestions and improvement from the consumers.

In 12 years time from its establishment, Tasly took quality as core during the whole circulation from production to sales, it is also the cornerstone on which Tasly expand its product from Compound Danshen Dripping Pill to a serial TCM system.