At 10:02 am on July 26, ICBC Guangzhou Yitai Plaza sub-branch on behalf of a customer submitted the first request for the opening ceremony ticket of 2010 Guangzhou Asian Games. This is the first request since the beginning of the phase II ticket sales of Guangzhou Asian Games, also signals the start of phase II ticket sales of ICBC for the Games.
During the phase I ticket sales earlier, ICBC completed its mission as the only banking partner of the Games. ICBC offers fast, convenient and top services for anyone to buy the tickets after all the full arrangement and preparation. A total of nearly 20000 tickets were sold through the 400 designated ICBC ticketing outlets nationwide.
According to the ICBC spokesperson, tickets offered for sale in phase II are for the 4 ceremonies of opening and closing of the 2010 Asian Games and Asian Para Games. Tickets are sold under the principle of "Payment beforehand, Open subscription and Confirmation subject to draws". Every application received between July 26 and August 15 has equal probability of obtaining the ticket.
Applicants can submit the request either online through the official ticketing website of Guangzhou Asian Games or fill in the form at the designated ICBC ticketing outlet and apply with own identity document. After the completion of the random selection draw process, successful applicants will be notified to bring along the confirmation and own identity document to collect the tickets at the designated outlets on the specified date.
As related, ICBC started the full preparation for the ticketing service and stated out the steps and operation details of the ticketing sales plan in line with rules set out by the organizing committee. That included the promotion guidelines, equipment and devices in place, staff training, operations management, system connectivity, security and protection. Stress tests were carried out on critical steps and contingency plans were drawn up to ensure every step was in order.
Besides, ICBC takes effective measures to ensure best ticketing service is provided. Whoever wishes to buy Asian Games tickets can check out the details anytime through ICBC website, 95588 Telephone Banking, posters and display screens at the outlets. Ticket booking forms and schedules of the matches are handy at the conspicuous locations of the ICBC ticketing outlets.
Each ICBC ticketing outlet has special counter and staffed with dedicated operators to handle the ticket sales. Enough number of duty managers and staffs are assigned to help the ticket buyers to go through the whole process from filling in the booking form to making payment in advance. Meanwhile, ICBC system of "president on-the-floor" is practiced as usual in the key ticketing outlets, meaning that managers of the outlets are required to be present at the outlet hall to assist the customers should any query arises.
As the opening date of 2010 Asian Games is drawing near, ICBC ramps up the new and refurbished outlets in key areas for the Games. ATMs are basically in place in all the key areas, venues, hotels, shopping mall, etc. Training in foreign language and FX services already started for the front-line staff to welcome customers from all corners of the world.
The ICBC spokesperson continued that ICBC attaches high importance on the financial services for Guangzhou Asian Games. ICBC leverages on its excellence in technology, products and services to enhance its service capacity in a bid to offer fast, convenient, highly-efficient, best-quality and safe financial services.
