CCB Service Manual No.1

1 Q:Which equipment accepts bankcard issued by overseas institutions (foreign-currency card)? What kind of card is accepted?

A: All CCB ATMs and CRSs accept foreign-currency cards.

CCB self-service devices accept the following foreign-currency cards: VISA, PLUS, VISA Electron, MASTERCARD, CIRRUS and MAESTRO; JCB and Diners Card with the above logos can be accepted; AMERICAN EXPRESS is not accepted by CCB ATMs for the moment.

2 Q:How about the operation procedure with foreign-currency card on CCB self-service devices?

A: The operation procedure of withdrawal with foreign-currency card on CCB ATM is slightly different from that of Chinese card. The differences mainly lie in less risk warnings, more language options and account options. The specific operation procedures are as follows:

Insert card---enter password---choose language (Chinese or English)---choose corresponding account (Checking Account/Saving Account/Credit Account/Default Account. Customers should choose corresponding account according to the account of his card) ---choose between withdrawal and inquiry (Please follow the instructions on screen) ---Transaction is successfully completed.

As system of some old devices cannot be upgraded, there are no language options. But there are bilingual instructions (Chinese and English) on the screen of CCB self-service device.