CCB Service Manual No.2

1 Q:How about the commission for withdrawal with foreign-currency card on CCB ATM?

A: For withdrawal with foreign-currency card on CCB ATM, all commissions are decided and charged by card issuing bank. As acquiring bank, CCB does not make charges directly from customers; please contact card issuing bank for commission information (whether commission is charged and commission standard).

2 Q:My foreign-currency card has an 8-digit password. Is it accepted by your ATM?

A: According to regulations of VISA, MASTERCARD and China Banking Regulatory Commission, foreign-currency card with 4-6 digit password is accepted by our ATM. If your password is more than 6 digits, or there are letters in your password, the foreign-currency card is not accepted by CCB ATM for the moment.

Tips: For 4 or 5 digit password, you can press the button of enter after entering 4 or 5 digit password. It is not needed to enter zero before or after password to make up of 6 digits.