CCB Service Manual No.3

1 Q My foreign-currency card is a composite card with both chip and magnetic stripe. Is it accepted by your ATM?

A: Currently, magnetic stripe card is accepted by CCB ATM, but only-chip card is not accepted for the moment. For composite card, you can use magnetic stripe for transaction on our ATM.

2 Q How about the exchange rate if I conduct transactions with foreign-currency card on your ATM?

A: When customer withdraws cash on CCB ATM with foreign-currency card, the card issuing bank will decide on the specific deduction manner, exchange rate of deduction and commission. Please contact card issuing bank if you have any questions.

As agent bank, CCB conducts internal accounting based on exchange rate offered by VISA and MASTERCARD international on the day of transaction and make settlement on the next day. This exchange rate has nothing to do with customers.

3 Q How can customer use card in a safe manner?

A: How to use card in a safe manner should be common sense to all cardholders. Key points include the following:

Safe keeping of card. Do not give your card to others carelessly and keep it in sight when you are using your card.

Safe keeping of password. Do not set easily cracked figures as your password, such as birthday, telephone number, cell phone number, doorplate number and single digits;

Safe operation of password. When entering password via keyboard of self-service devices and POS, necessary shielding is required no matter whether there are people around you. Do remember it is not needed to enter password when using Access Control System on door of self-service banking.

Safe operation environment. When conducting operations on self-service devices, please notice whether there are foreign bodies attached or stuck to card slot, cash box/slot, keyboard and other parts of machine; after ATM transaction is finished, do not discard transaction slip freely.

Security of account information. To prevent fund loss due to malicious fraud, please do not easily conduct fund transfer for others. Besides, do not easily take in other false information or suspicious call and do not carelessly offer your account number or password. If they are carelessly disclosed to others, please modify them immediately. Please check your account regularly. In case of any unconformity, please contact bank immediately.

Security of asking for help. If your card is retained, lost or stolen, or account balance is changed unusually, please immediately call CCB customer service hotline 95533 or claim for card, report the loss or make inquiries with valid ID certificate in CCB branches. Please do remember, all notices and operation instructions of CCB self-service devices are only displayed on screen. CCB never post any notices on devices.

Security of emergency response. In sense of any dangerous conditions during transaction conducted in non-business hour, you can suspend transaction. Card will be retained in case of overtime and then you can protect your card from stealing by lawbreakers as well as yourself from bigger loss. Please go to our branch to claim your card with your valid ID certificate on the next day.