The 2010 Guangzhou Asian Games features 43 competition venues spreading in all four main districts of the host city Guangzhou. A critical measure of its banking partner's service capacity is the ability to provide reliable and quality financial service. During the Asian Games, ICBC, being the only banking partner of this year's Asian Games, has over 300 branches across Guangzhou, runs designated outlets at all Asian Games venues, and launches a green channel to offer financial services for the Games, in an effort to address the financial needs of the Asian Games with quality and caring services.
The Guangzhou International Sports Arena is the venue for basketball matches. To serve this basketball venue, the Business Office of the Development Zone Sub-branch has been designated by ICBC Guangdong Branch, offering corporate settlement, foreign exchange settlement and sales, and cash payment services.
Several days ago, the Guangzhou International Sports Arena was in urgent need to exchange currency for the purpose of the Asian Games competition. The ICBC outlet immediately opened a green channel for them and arranged staff to prepare enough cash. When the venue's staff went through necessary procedures at the bank, it was found out that some materials were missing.
ICBC staff offered to go back to the venue with the staff to help collect and prepare for the required supporting materials. Once all supporting materials were submitted, the teller completed the currency exchange within a few minutes. The customer was impressed by the smooth and fast services that ICBC provided.
In order to ensure safety of the large amount of cash the customer had collected, ICBC staffs also cooperated with the customer in their security work, which won high regard from the customer.
Thanks to ample preparation in sales channel, branch network upgrade and staffing in the early stages, ICBC has best addressed the financial needs of all Asian Games venues with orderly, efficient and quality services, despite great pressures from large crowds of spectators and sophisticated business required at the ICBC outlets located around Asian Games venues, said an ICBC official.
