To better enhance the competitiveness of enterprises and quality of service, China Post Express logistics company decided to build a new express logistics professional call center system, and its key projects scheduled for 2010. As a logistics company in China Courier express logistics business nationwide call system, 11 183 to establish call centers not only provide customers with e-mail inquiries, e-mail Lanshou, business consulting, complaint handling and other services, needs to properly handle the three telecom operators with existing provider's network connection is working.