On February 28, the launch ceremony for XCMST China Service Tour 2011 and the dispatch ceremony for 106 service vehicles were held in Zhengzhou. Meng Wen, deputy general manager of Xuzhou Construction Machinery Science and Technology Co., Ltd. (XCMST) and general manager of the Marketing Company of XCMST, was present. Liu Zhumin, general manager of Henan Luyou Construction Machinery Co., Ltd., attended the ceremonies as a distributor representative.
XCMG Science &Technology Co.,ltd has always deemed it its duty to offer quality products and timely, satisfactory and considerate services, and has sought for triple win with distributors and customers, with the aim of providing greater support for distributors and more caring services for customers. In the meantime, it has kept intensifying the construction of service centers and the construction and improvement of outlets to build quality sales and service networks for convenient purchase and timely services. The event delivered 106 service vehicles to the market, showing that XCMG will support distributors efforts on market construction and serve customers wholeheartedly. The event is just a beginning. In the future, XCMG will step up efforts to repay the society and customers by actual deeds to make its products take roots in the market and in the hearts of customers.
At the delivery ceremony in 2011, Meng personally delivered the golden key to distributor representative General Manager Liu Zhumin. Subsequently, 106 service vehicles ran out of the plant slowly, arousing thunderous applause, provoking a salvo and setting off the climax. As the fresh force to better support customers, the vehicles will be dispatched to all parts of the country for field services, to offer customers considerate services and solutions and further establish XCMST s service concept and brand of satisfying and moving customers .
In recent years, while satisfying market demand, XCMST has kept intensifying after-sale service support and come up with a series of new service policies. In 2011, with customer satisfaction as the core, the company comprehensively improved its service standards and capacity through the rooting project, outlet construction, service training, management assessment, as well as work on the rates of spares timeliness, sufficiency and accuracy.