How are the Quality Products Conducted?

As for the standard of material purchasing, the company sticks to the idea of market and requirements of consumer-oriented. It is also high above the industry and state standard. For instance, according to the state standard, the capacitance is up to the standard as long as it can operate for 600 hours with a surface temperature of 70 ; but in Gree company, it has to be 1000 hours.

For the selection of the key components, Gree would rather choose the products of world-known brand at great costs, such as compressors of Hitachi, Panasonic and Copeland; high-effective copper tube of the famous enterprises like Henan Golden Dragon; galvanized sheet instead of steel plate, with the zinc thicker than the domestic counterparts; injection forming raw material by ABS with excellent and stable performance.

First the proposal of products should be based on "Five aspects", market and consumers, society, suppliers, employers and stockholders oriented, so that the products would gain larger market share and good economic and social benefit, as well as popularity among the consumers. "Three argumentations" means full argument of the representatives from proposing department, project department and other relevant departments before settling down; "Four evaluations" is the comprehensive evaluation by technology R & D department, with which the products have to go through at four key links.

If no problems, the sample could then be put into mass production. In Gree company, there are more than 270 world-class laboratories, checking problems occurred during the process of R & D, and testing performance, noise and comfortability of the new sample, so as to make sure its reliability before put into market.

Gree always pays great attention to the quality of processing during the production. The famous "Fourteen Bans by President" and terrifying "quality guards" are used as the methods to treat this kind of processing problem. Carried out in 1999, the "Zero Fault" campaign with 1 million prize includes several links such as manufacture, design and purchase.

A series of stringent treatment has greatly improved the quality, reliability and stability of Gree air conditioners, as well as reduced the repair rate. In the early 2000, an American company ordered 40,000 units, with only 4 disqualified. This repair rate of 0.001% has left all competitors far behind

The good quality of air conditioner itself doesn t mean a good performance in front of consumer, for it has to be transported, stocked and installed before consumers actually using it. So a series of quality problems caused by collision and breaking need to be avoided during the process of loading and uploading, such as missing and distortion of certain parts.

In this case, Gree company builds up the first complete air conditioner package breaking laboratory, imitating the whole process from products departure to its destination. The repeated experiments like falling, piling up, ultra-high and low temperature and vibrating experiments have covered all the possible problems.

Sometimes an air conditioner has to go through as much as 13 experiments.

There has long been a saying that "30% in quality, 70% in installation" in the industry. That is to say, with a good quality but poor installation, the product is still a disqualified one. Generally speaking, the quality of installation depends on the service network spot. In this regard, Gree company not only put forth professional training for the network spot nationwide, requiring technicians working with certificate, but also pioneered and set up "installation supervision system".

So with the "installation supervisor" throughout the country, the company could carry out its open and secret investigation in the air conditioner installed and service within the whole national network, rewarding the good and punishing the bad. This action has driven the service of Gree air conditioners top of the industry, improving its installation quality greatly and praised by the consumers.