CSR escorts SH-NJ Intercity High-speed Railway

Shanghai-Nanjing Intercity High-speed Railway was open to traffic on July 1. With a maximum speed of 350km/h, trains are dispatched every five minutes, up to 80 high-speed intercity MUs run on the line every day to accomplish real public operation between Shanghai and Nanjing, two attractive famous economic and cultural cities in east China, the line is an intercity high-speed railway line with the highest running speed and dispatch density in the world. 25 CRH2C MUs of CSR Qingdao Sifang Co., Ltd. have run on the line, accounting for 70% of all MUs in operation.

On the basis of the special geographical location of the railway and the special requirements of the Shanghai World Expo, the punctuality of arrival and departure of trains must be satisfactory was finally fixed at over 98% with a delay of less than 10 seconds. Thus, leaders of CSR at all levels attached great importance and made elaborate arrangements. Before formal operation, against the high temperature of 40 degrees, CSR President Zheng Changhong headed to Shanghai and Nanjing MU institutes for field instruction, to hold seminars and see front-line after-sale service teams working on the night. Zheng encouraged all the after-sale staff to carry forward the spirit of working diligently and solidly and resolutely fought a hard batter of escorting the formal operation of the railway to display the demeanor and quality of CSR, required that CSR should make meticulous, strict and solid preparations for operation on the basis of the requirements of Liu Zhijun, Minster of Railways, reminded everybody to give full consideration of the emergency plan, solve problems fast and duly, make corresponding summarization and work out the detailed training program geared to Shanghai Railway Bureau to ensure the safe and punctual operations of trains, and advocated giving full play to the collaborative advantage and capacity of all backbone units of the group for, coordinate and arrange persons in charge of major MU supporting enterprises of CSR such as Times Electric, CSR Electric Motor, Nanjing Haitai, CSR QSYRI and CSR Zhuzhou to gather on the sites of Shanghai and Nanjing to instruct the start-up and after-sale work of respective systems and parts to ensure the normal operations of all systems and equipment.

To ensure the smooth operation of the railway, the leading body and after-sale staff of CSR SIFANG went all out. Chairman and Party Secretary Jiang Jing and General Manager Wan Jun convened several meetings before the opening of the line and personally arranged matters concerning post-opening after-sale services. The company decided to put the general manager and deputy general manager in charge of the special work mechanism for the field command of after-sale services to effectively guarantee the deployment of analysis and disposal of MU faults, overhaul of MUs and formulation of plans. To ensure the zero-fault release of MUs, through meticulous planning and scientific organization, on the basis of the existing after-sale service at Shanghai South Station, the company strengthened the after-sale force, established an after-sale service outlet in Nanjing, and formed an after-sale leadership group and emergency expert group headed by General Manager Wang Jun and persons in charge of all related departments. To escort the normal operations of MUs, on the basis of CSR s requirements, the company incorporated over 30 major suppliers into the integrated management of after-sale services.

Around the opening of the railway, General Manager Wang Jun and Deputy General Manager Zhao Jiaduo and Wang Rigang frequently headed to the MU after-sale outlets in Shanghai and Nanjing for work inspection and instruction, and took ride to find out the facts on the operations of MUs. Since June 24, Wang has stayed in the forefront of the after-sale service of the railway, taken ride every day, personally instructed after-sale services and held site work meetings. Aiming at the service guarantee for the railway, Wang required that after-sale staff should work solidly and meticulously, duly and accurately report information every day, and solve problems upon discovery and keep records. He noted that after-sale staff should attach great importance to working collectively and put into practice the expert remote knowledge system to provide good technical support for opening and operation, stressed that vehicle service facilities should be kept in good condition and after-sale service should be planned meticulously and organized scientifically to enhance service efficiency, and encouraged all after-sale staff to continue to carry forward the spirit of working diligently and solidly to ensure the safe and smooth opening and operation of the railway.

CSR SIFANG attaches great importance to the work and life of after-sale staff. After the opening of the railway, headed by Deputy Party Secretary Wang Chenglong, the Cool Delivery team shuttled between Shanghai and Nanjing to convey care and encouragement to first-line after-sale staff.

Now, the after-sale team of CSR SIFANG is ambitious. They give full play to the daring spirit of defying hardship and fatigue and working around the clock, conduct elaborate maintenance of MUs with the assistance of the MU bases and never let slip any fine fault or defect; the service team stays on watch for 24 hours, escorts the punctual and normal dispatch of every MU, brings back every MU safe and sound deep into night; after the formal operation of the trains, experts were sent every day to the dispatch desk for accurate, fast and timely diagnosis and disposal of any fault to ensure the safe and punctual operations of MUs. Despite the intolerable heat and the high temperature up to 40 degrees, the after-sale team which works over 16 hours a day never complaints or falls back. Ensuring the safe operation of every MU is their biggest concern.