Neusoft Won Call Center Awards of Year 2006

In April 2006, Neusoft Call Center was crowned as Call Center of the Year for its excellent service delivery and outstanding contributions to the industry in recent years at Call Center & CRM Expo China 2006 staged in Shanghai. Also, Ms. Qin Yang, manager of the Neusoft Call Center, was awarded Call Center Manager of the Year.

The concept of Call Center was first introduced into China in late 1990s. Before 1998, China s call center industry was mainly concentrated in some service areas of the telecommunication industry. Since the launching of some business models that feature Customer Centered & Market Oriented , Call Center, as an important vehicle to improve customer service, has come under the spotlight. At present, Call Center has developed into a huge industry recognized as the most time-efficient and cost-effective service by the industry.

Co-organized by CRM Committee of the China Federation of IT Promotion of the Ministry of Information Industry of the PRC, Customer Contact Center Standard Committee, CCCS Customer Service Standard Network, and Customer Service Review, the event aims to honor those businesses and individuals that have promoted the development of China s Call Center industry.

The selection is a holistic review of the operation & management competence, customer experience & satisfaction, employee satisfaction, process plan, quality control, personnel management, technology application, cost control, and etc. It is a high-profile call center selection enjoying the highest reputation and recognition both at home and abroad.

Neusoft Call Center, as the pillar of the Neusoft s BPO business, sticks to the principle of servicing its customers from home and abroad with its in-depth service philosophy and good business operation capacity, so as to create common value between Neusoft and its customers for maximized satisfaction.

Through years of hard work, Neusoft Call Center has nurtured and attracted a strong contingent of masters of Chinese, English, Japanese and Korean, COPC operation experts and technical professionals at various levels and has made remarkable progress in operation management, customer experience and satisfaction, profits generated directly or indirectly by the Call Center and employee satisfaction.

Besides, different from other Call Center service providers, Neusoft Call Center is not an isolated business rather an integral part of the Neusoft s BPO & ITO service portfolio. Against the backdrop of global BPO boom, Neusoft has managed to provide customers with customizable, one-stop outsourcing solutions by effectively integrating its Call Center, IDC, and DP operations through streamlining its BPO service and other advantageous resources, and leveraging its unique development model that covers business, education, and R&D as well as outsourcing chain.

"Neusoft won two awards at its first time of participation. It shows that the role of Neusoft in Call Center industry can never be ignored. I hope Neusoft can make more contribution in promoting the development of China s Call Center industry , said Mr. Guo Chendong, President of the Customer Contact Center Standard Committee.

For more information, please contact:
Evelyn Tang, PR Dept., BCC,
Neusoft Group Ltd.
Tel: 024-83665663
Email:tangyi@neusoft.com

Li Lu, Saint Tracer International Planning Co., Ltd.
Tel: 010 51906646-618
Mobile: 13426337146
Email: xiaoht@stcy-imc.com