In the inspiring spring season, about 30-strong senior after-sales service engineers of SANY Pumping Services Co. visited construction sites of three state key high-speed railway projects, including Beijing-Shanghai, Wuhan-Guangzhou and Zhengzhou-Xi'an high-speed railways. This marks the beginning of "Ace Service", a one-on-one service promotion campaign tailored for state key projects.
Since the recent decade in which SANY Heavy Industry dedicated to engineering machinery manufacturing, the group has presented dominance in Chinese market thanks to its advanced technology and reliable product quality. Its excellent service, in particular, is far beyond the industrial standard and the customer expectation, wins over customers' favor. At present, along with the remarkable market presence and increasing business volumes of the group, in addition to its brand image of after-sales services, can find full expression in the construction sites of national key projects for the "Eleventh Five Year Plan", such as "Beijing-Shanghai" and "Wuhan-Guangzhou", etc high-speed railways, where hundreds of pieces of SANY Heavy Industry equipments are operating with efficiency and speed. Since the beginning of 2008, SANY Heavy Industry Pumping Services Co. has been consolidating service resources and optimizing service configurations. The group initiated the "Ace Service" one-on-one service promotion campaign for key projects like Beijing-Shanghai, Wuhan-Guangzhou, Zhengzhou-Xi'an and etc high-speed railways, as well as key customers, sending top-notch technicians and special service vehicles and tools, etc to them. The group strives for the best after-sales service quality, the highest professional skills, the most optimum solutions and the most satisfactory services to meet the demands of the customers.
"Ace Service" one-on-one service promotion campaign attaches great importance to active service, which requires service engineers to perform daily regular checkups at each construction site, to assist and train customers to maintain the equipments. Once a potential hazard is found, the service engineers will immediately eliminate it for the customers. As for machinery failures, service engineers who station at the construction site, service assistance staff of the subsidiary and technical support and quick response engineers of the headquarters will eliminate the failure and keep machinery back to work normally as soon as possible, so as to ensure the completion of the project all right.
As more new measures in terms of after-sales service for the "Ace Service" one-on-one service promotion campaign will be launched in succession and faithfully implemented, services of SANY will bring about an unprecedented upgrade of after-sales service in the industry. (by Zeng Xiangqian)
