In the second half of 2010, Sany International Development Ltd. ( "Sany Overseas" ) has greatly enhanced its service standards. Part of the service standards exceeded the service targets set at the beginning of this year and even outperformed those of Sany's benchmarking enterprises.
Sany Overseas has achieved desirable results in "customer service satisfaction" (>80 marks), percentage of trained engineers with middle and higher level skills (73%), on-site equipment inspection times (approx. 7000), "one machine one manual" program inspected (for over 2200 machines) and other service programs.
Sany Overseas has been confronted with a series of obstacles: visa application, logistics, customs clearance, personnel safety, etc. In this regard, Sany Overseas managed to tackle the visa issue by recruiting more local service engineers. Meanwhile, we made the best of local resources of overseas companies to solve the customs clearance and logistics problems.
Sany Overseas has promoted the overseas service performance by carrying out the Overseas Service Evaluation System. The service managers of our overseas branches can learn from each other in the course of competition for a higher rating monthly.
Our efforts have been rewarding and fruitful this year. In November, the service engineers of Sany Overseas received eleven letters of thanks from customers and partners in countries including Singapore, Saudi Arabia, Iran, Egypt, Angola, Kenya and Poland.
(Article by Wubao Liu, Translated by Genhong Li, Revised by Zhendong Du)
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