On March 20, 2009, the service team sent by the Foton Overseas Operations to Mombasa, Nairobi and Nakuru in Kenya kicked off the 10-day service initiatives with the dealer Ab Company. As the major market for Foton Motor in Africa and in order to further popularize the brand image of Foton Motor, enhance market reorganization, resolve quality issues in the terminal market and improve customer satisfaction so that sales in such markets can be further enhanced, the Service System of Foton Motor planned this service activity meticulously.
The service activities this time included free inspection and repair, changes of filters and engine oil and quality counter measures in daily use. This kind of service helped the customers to solve various actually happened problems in their daily use of the vehicles so that users can benefit from such activities and also gain deeper insights to the vehicles. The initiative was highly appraised by service providers and users. During the activities, hundreds of users presented were surveyed for customer satisfaction and analysis of such surveys indicated that almost all users are satisfied with the prices of the light-duty trucks from Foton and they are also satisfied with services and spare parts supply.
While providing customers with warmhearted services, Foton Motor, together with its dealers in Kenya made lots of promotions on the service initiatives. Through publishing the time, venue, contact, activities and other information of the activities in the eye-catching place of the widely known DAILY NATION, warming-up was well in place and more participants were attracted to the activities. Most users prepared their questionnaires beforehand, so the effect of the activities was toned up. The State Television Station of Kenya NTV made spot interviews and reports, covering the vehicle models, sales and future targets of Foton Motor in Kenya as well as the purpose and contents of the initiatives this time; the reports have extended the influence of Foton Motor in Kenya market.
While providing customers with warmhearted services, Foton Motor, together with its dealers in Kenya made lots of promotions on the service initiatives. Through publishing the time, venue, contact, activities and other information of the activities in the eye-catching place of the widely known DAILY NATION, warming-up was well in place and more participants were attracted to the activities. Most users prepared their questionnaires beforehand, so the effect of the activities was toned up. The State Television Station of Kenya NTV made spot interviews and reports, covering the vehicle models, sales and future targets of Foton Motor in Kenya as well as the purpose and contents of the initiatives this time; the reports have extended the influence of Foton Motor in Kenya market.
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